Complaints
We aim to provide all of our clients with an efficient and effective service. However, if you are unhappy with any aspect of our service, you are entitled to complain to us.
This policy applies to both verbal and written complaints.
Clients are notified in our Terms of Business of their right to complain. They are advised that we have a complaints procedure and they are entitled to a copy of that procedure on request. If a client makes a complaint, the fee earner must tell them immediately that the matter will be considered by our Managing Director and that details of the complaint will be recorded on a central complaints file.
How to complain
Our Managing Director is responsible for dealing with any complaint about our service or work. He can be contacted as follows:
Philip Warford
Renaissance Financial
Pacific House
126 Dyke Road
Brighton
BN1 3TE
By phone: 01273 023770
By email: info@renaissancefinancial.co.uk
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.